You can reach us in-world, or by mail. We are always happy to help if we can.
Use the contact form on this page.
If everything goes fine, feel also free to tell us ;-).
“Office Hours” is a common term in OpenSimulator, for recurring in-world meetings, to talk about the grid state, short-term projects, requests… That said, we have no real office hours, you can check in-world if we’re on-line, but the contact form is the best way to get a quick answer.